How to avoid 'ghost stores' and other scams this Christmas

The consumer watchdog is urging shoppers to be wary of online "ghost stores" in the lead-up to Christmas. 

The ACCC has received more than 700 complaints about online stores suspected of misrepresenting themselves as local businesses.

So how can you steer clear of online scams this festive season? And what should you do if you've been caught up in one?