This week we look at how we are improving and making Knowledge and knowledge management work. Some of the challenges in the past have been with how can use tech to support this and tech has significantly helped us to improve and make e.g. KCS and Shift Left work for us. We discuss a number of related topics like ESM and problem management, as well as how we can be successful in re-using knowledge. There’s also some stuff about lab grown pet food and philosophers writing SLAs but that’s  a bit silly.