Ep5 - Maxine Windram: Creating a strong customer service culture

We all want to create truly memorable customer experiences in our business - so customers keep returning to us for our products and services, time and time again. But what does an excellent customer experience look like? And what do you do if you receive a negative review or email? And how do you keep your staff motivated and aligned with your values? We cover these questions and more in today's episode with Maxine Windram from Brava Lingerie. Max and I are chatting about Brava's strong customer service culture - and how it's helped them to reach success across their 6 stores in Victoria and NSW. Without further ado, let's dive into the episode! Shownotes:https://www.writetimemarketing.com.au/ep5-maxine-windram-creating-a-strong-customer-service-culture/ BOOK A FREE 30 MIN DISCOVERY CALL WITH LEANNE https://calendly.com/leanneshelton/30min