Culips Everyday English Podcast

Real Talk #065 – How to call the non-emergency line

Jun 20, 2025
Learn how to call non-emergency lines with confidence! The hosts break down realistic scenarios, teaching key phrases for polite and clear communication. Discover softening language to convey concerns without drama. Understand concepts like 'wellness check' and the role of community support. Plus, get practical tips for managing everyday situations while effectively reporting issues. Perfect for anyone living in or planning to visit an English-speaking country!
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ANECDOTE

Examples of Non-Emergency Calls

  • Andrew and Kassy give examples of situations calling the non-emergency line, like a stray dog, a rabid raccoon, a fallen tree, or smoke that might not be a fire.
  • These examples show when to report concerns politely without panic but still get help if needed.
ADVICE

Start Calls With "I'm Calling Because"

  • Start a non-emergency call clearly and politely by saying "I'm calling because..." to get straight to your point.
  • This helps avoid confusion and saves time while making the report professionally.
ADVICE

Use Softening Language to Show Concern

  • Use softening language like "a little worried," "maybe," "probably not urgent" to show concern without sounding dramatic.
  • This communicates it's a concern but not an emergency, appropriate for the non-emergency line.
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