Reimagining Quality Reviews for Firms

Emphasizing the importance of rethinking quality reviews, the podcast highlights the shift in focus towards achieving greater outcomes for both clients and firms. David Smith discusses how firms can approach quality reviews differently, emphasizing the need for effective delegation to senior leaders and leveraging quality assurance activities to identify unmet client needs. Central to this concept is implementing peer reviews where independent senior personnel review jobs, providing insights on process compliance, technical correctness, and identifying opportunities for additional work with clients.