Swapan is the co-founder and CTO of Haptik, a conversational AI platform founded in 2013 and was acquired by Reliance in 2019. In this episode he spoke about the founding story of Haptik, the nuances of building a conversational AI, building a good org culture and what being a part of the jio revolution is like and more in his conversation with Roshan Cariappa.

Topics:

00:00 Introduction

00:59 Founding story of Haptik

08:25 Lessons from the journey

12:28 Building for B2C v/s B2B

17:07 Building for users v/s businesses

17:49 Nuances of building Conversation AI

22:07 Building context aware AI

25:18 How customer expectations evolved

28:29 New use cases for NLP & AI

32:32 Building a good org culture

37:41 Being part of the Jio revolution

42:13 Insights for new entrepreneurs in conversational AI

46:11 Books and podcast

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Connect with Swapan :

Linkedin: https://www.linkedin.com/in/swapan-rajdev-64a0591a/

Twitter: https://twitter.com/SRajdev

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Linkedin: https://www.linkedin.com/company/startup-operator

Twitter: https://twitter.com/OperatorStartup

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EP 163 : Building conversational AI - Swapan Rajdev (CTO & Co-founder, Haptik) | Pivoting from B2C to B2B & more!