The PR Breakdown with Molly McPherson Yelp! I Got a Bad Review! (Now What?)
As many as 90% of people check out reviews on social media and business or industry websites before buying. That means your reviews matter. But what matters even more nowadays is how you respond to reviews your customers leave online.
Unfortunately, you don’t have time to manage your reviews all day long. And you shouldn’t. What you should do, however, is make sure that you respond to every single review you receive--good or bad. In fact, it’s even more important to respond to bad reviews, publicly, as quickly as possible.
On today’s episode of the Confident Communications Podcast, I’m sharing seven tips to responding to reviews online in a way that ensures your customers are heard and their problems are fixed.
Mentioned In This Episode
- My Trip Advisor review for the resort in Costa Rica
- Yelp guidelines on reporting reviews https://www.yelp-support.com/article/When-should-I-report-a-review?l=en_US
- Consumers Will Punish Brands that Fail to Respond on Twitter Quickly - https://www.lithium.com/company/news-room/press-releases/2013/consumers-will-punish-brands-that-fail-to-respond-on-twitter-quickly
Are you a professional that wants to make sure you’re following best practices online? Grab my guide to the top 5 rookie mistakes professionals make online.
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