Check your Attitude, with Neha Saxena

In this podcast, Neha Saxena, a breath yogi, discusses the importance of attitude and how it can affect customer experiences. They introduce the IPO breath, a technique for calming down in stressful situations. They also talk about navigating poor customer service with emotional intelligence and share a breathing hack for managing stress and frustration. The lasting impact of negative customer experiences is explored, highlighting the importance of treating others kindly.