The GTMnow Podcast Why Your Company Needs a Robust Customer Success Program
Oct 11, 2022
29:18
In this episode of the Sales Hacker Podcast, we have Haydar Al-Saad, Founder of RevSetter, a customer success platform that helps companies raise their customer retention. Join us for an honest conversation about creating a customer success program to expand your business.
What You’ll Learn
- Mitigating churn by finding your happy customers and expanding with them
- Profiling your customer success teams
- Customer success investment as revenue generation
Show Agenda and Timestamps
- About Haydar and RevSetter[02:05]
- Differences in retention platform features [08:18]
- Finding the right Customer Success people [15:32]
- Why Execution is more important than Innovation [19:29]
- Paying it forward [23:38]
- Sam’s Corner [26:08]
The GTMnow Podcast
The GTMnow Podcast is a weekly podcast featuring interviews with the top 1% GTM executives, VCs, and founders. Conversations reveal the unshared details behind how they have grown companies, and the go-to-market strategies responsible for shaping that growth.
Visit gtmnow.com for more episodes and other interesting content.