Sagar Goel, a leader in digital reskilling and leadership development at BCG, explores the urgent need for upskilling in a world increasingly shaped by AI. He highlights that one in three jobs will be disrupted, stressing the role of both public and private sectors in preparing the workforce. Goel shares strategies for companies to implement effective reskilling programs and the importance of integrating learning into daily routines. He also underscores the critical role of leadership in fostering a continuous learning culture to navigate the tech-driven landscape.
AI advancement may disrupt one in three jobs, highlighting the urgent need for collaborative reskilling efforts across sectors.
Successful reskilling initiatives, like IKEA's transformation of roles, demonstrate that adapting to technology can drive growth and career opportunities.
Deep dives
The Urgency of Reskilling in the Age of AI
The rapid advancement of technology, particularly artificial intelligence, necessitates a significant reskilling of the workforce. Research indicates that one in three workers will face substantial job disruptions due to AI within this decade, and skills have a half-life of just five years. With only 14% of frontline employees receiving any training, businesses face a critical challenge in developing their talent adequately. This situation underscores the need for a collaborative effort among governments, corporations, and individuals to address the pervasive issue of skill gaps in the workforce.
Successful Case Studies of Reskilling
A compelling example of effective reskilling can be seen in IKEA's initiative to transform customer service representatives into interior design consultants after introducing AI in customer interactions. This strategic decision not only maintained employee morale but also generated an additional $1.4 billion in revenue. Such successful reskilling highlights that adapting to new technologies can lead to business growth while also providing employees with new career opportunities. This approach stands in contrast to a more pessimistic view where AI simply replaces jobs, showcasing the potential for innovative employee development.
The Role of Government and Organizational Strategies
Governments have a pivotal role in orchestrating reskilling efforts but must align with industry requirements to be effective. This involves ensuring educational institutions remain relevant to current job markets and providing incentives for companies to invest in employee training. Successful models include government-sponsored learning accounts and policies that encourage learning and development within companies. Ultimately, organizations must view reskilling as a strategic investment, integrating learning with business goals to ensure that employees can adapt to changing job landscapes.
One in every three people will likely find their jobs significantly disrupted by AI in the next decade. Sagar Goel, leader of BCG’s work in digital reskilling and leadership development, talks about the role of the public and private sectors in preparing employees for this exciting, uncertain, and sometimes frightening world.