Short Term Rental Riches 65. Are You Meeting Your Guests' Expectations?
Feb 9, 2021
Discover the crucial link between guest expectations and memorable experiences in short-term rentals. Hear personal anecdotes that reveal how communication can make or break a stay. Learn valuable tips for enhancing property listings to ensure clarity for guests. The podcast emphasizes the importance of exceeding expectations to garner great reviews and repeat business, illustrating the direct correlation between stellar experiences and ongoing success.
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Jacuzzi Disappointment in Tahoe Cabin
- Tim Hubbard booked a cabin in Tahoe with a jacuzzi that did not meet his expectations because it was very small and located in the front yard without privacy.
- This poor first impression negatively affected his stay and exemplified how misleading listings can hurt guest experience.
Accurate Listing Depiction
- Hosts should ensure their listings accurately depict features, especially those that may negatively affect guest perception, like a small jacuzzi or lack of privacy.
- Clear photos, notes, or house rules about such features prevent guest dissatisfaction and bad reviews.
Guest Misunderstands Shared Balcony
- A guest booked a one-month stay expecting a private balcony, but it was actually a shared balcony, causing major frustration.
- Tim Hubbard resolved it with a discount and improved listing clarity to avoid similar issues.
