65. Are You Meeting Your Guests' Expectations?

An experience is none other than an expectation and whether that expectation was met or not. Great reviews and experiences happen when our experiences are exceeded. The opposite is obviously true as well and I’m sure you remember plenty of times where you went somewhere like a restaurant, a new city, a friend’s a party, with an idea of what the experience would be like but it turned out to be completely different. You will hear many successful sales people say to always “exceed expectations.” Why? Because they know if they do they will receive great feedback, more business, or more referrals to keep the business growing. This week I want to talk about a couple recent experiences I had in some short-term rentals:

• My recent trip to Tahoe, CA
• An example, where I dropped the ball with MY OWN property

Want a crash course in just two days with everything you need to know to find, acquire and operate a short-term rental with passive operations? Good news! We have our latest live webinar recording available here; https://restmethods.com/virtual 

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If you want to learn more about Tim’s journey, email us at resilience@restmethods.com for a free copy of the Amazon Best Selling book Tim co-authored: “Resilience, Turning Your Setback Into a Comeback.” Please make sure your subject line says “Book Copy” 

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