The Prof G Pod with Scott Galloway
Airbnb’s Next Phase — with Brian Chesky
May 11, 2023
Brian Chesky, the co-founder and CEO of Airbnb, shares insights into the company's evolution and its focus on building community. He discusses the growing impact of AI on travel and the importance of addressing loneliness in the digital age. Chesky reflects on how technology can alienate us, especially seniors, while also emphasizing the value of in-person connections. The conversation dives into Airbnb's innovative strategies for enhancing user experiences and navigating regulatory challenges, all while balancing professional ambitions with personal fulfillment.
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Quick takeaways
- AI can enhance customer service, matching algorithms, and engineering productivity at Airbnb.
- Airbnb Plus aims to build a trusted community through exclusive offerings and connections.
Deep dives
Revolutionizing Customer Service with AI
One of the immediate applications of AI for Airbnb is to dramatically improve customer service. By leveraging AI, Airbnb aims to provide exceptional customer service that rivals high-end hotels, reducing costs while offering personalized assistance to users around the world.
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