Service Design Show Service Design shouldn't be a department / Arne Van Oosterom / Episode #3
May 5, 2016
Exploring how to scale Service Design, moving beyond buzzwords, the role of Service Designers, and tips for beginners in the field. Arne Van Oosterom shares insights on behavior change, human-centric development, and the evolving role of service designers in organizations. Emphasizing the need for cultural integration and collaborative processes, the podcast dives into the shifting dynamics of work perspectives and the importance of companies becoming design-driven.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 3min
Journey from Traditional Agency Work to Holistic Design Approach
02:55 • 3min
Scaling Service Design in Organizations
06:07 • 21min
Exploring the Shifting Company Dynamics and Work Perspectives
26:59 • 2min
Embracing Design-Driven Companies
29:25 • 5min
Reflecting on the Impact of Work Environments and Creating Real Value
34:32 • 2min