Empowered Patient Podcast How AI Can Streamline Hospital Workflow and Improve Patient Care with Caleb Manscill Vyne Medical
Caleb Manscill, President of Vyne Medical, has a mission to present a holistic view of data, from origination to use, within a healthcare organization. The goal is to guide them to find ways to streamline the workflow, save time, reduce errors and costs, and improve patient outcomes. Using AI to handle faxes, data entry, and other administrative tasks can free up staff to handle issues that require human intervention. Vyne Medical provides insights about implementing technology and overcoming cultural resistance to changes in healthcare organizations.
Caleb explains, "We've got multiple use cases, but I'll speak to two. The first one is the simple handling of faxes. There's lots of unstructured data coming into different points of care. In this case, I'll talk about the hospital, but there are lots of referrals being made. There are lab reports being sent and there's data that needs to be appended through HIM. Often, this data will come in through the fax machine as unstructured data, and individuals will pick up this paper. And we're talking, again, going back to the paper and picking it up and keying it in. There's the risk, not to mention miskeying it or accuracy. Still, that process is potentially taking place anywhere. If it's a simple patient order, it could take a few minutes. If it's an extensive lab report, it could take upwards of 20 minutes. The automation or AI utilized within our product suite and platform can take that down to 30 seconds or even just a few seconds, depending on the workflow that needs to be initiated."
"That's why we exist in that very specific use case of fax management. The way that our solution works is it streamlines the whole process so that there isn't any paper handling. So it's almost as if it's being sent electronically, through the internet, or however you want it to be. What's most important to us is that if they're not going to change their behavior, at least we can meet them where they are and streamline it as if they had adopted the most up-to-date APIs or ways of sending those data."
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