Empowered Patient Podcast Predicting and Managing Acute Care Demand and Throughput Process with Angie Franks ABOUT Healthcare
Angie Franks is the CEO of ABOUT Healthcare, focusing on care orchestration for patients needing acute, post-acute, and transitional care. ABOUT works with healthcare systems to use technology to replace many phone calls and manual work to allow for a smoother process of identifying appropriate and available facilities. This approach also impacts networks of referral sources, making it easier for health systems to build stronger relationships with consistent processes and standards.
Angie explains, "When we're talking about a physician seeking the right setting of care for the patient, that process is filled with friction. It's filled with friction because when they're calling and contacting a facility, calling an inpatient facility to see if they can accept another patient, the people that are answering those calls don't have the information that they need at their fingertips to be able to make the decision."
"When we come in and help health systems put in place the right technology, what we're doing is changing the workflow. We put in place some best practices in terms of operational processes. Then we enable that with technology to structure a decision-making process so that the people that receive that call have all of the information they need to be able to make a decision and execute on that decision. This takes what can be a multi-hour process and turn that into something that is 15 to 30 minutes."
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