“Good businesses have customers. Great businesses have fans. Incredible businesses have audiences." - Ron Baker

The finer details of this episode:

• Using metrics to continuously improve service delivery and set up key predictive indicators to test hypotheses
• Setting boundaries with clients and educating them on what is reasonable in terms of communication and response time
• Importance of delivering results as a professional, rather than just charging for time or tasks

Episode resources:

• Summit Virtual CFO by Anders website – summitcpa.net
• If you have questions or would like to be a guest on the show, email us at mcpasuccessshow@anderscpa.com
• VeraSage Institute