“Good businesses have customers. Great businesses have fans. Incredible businesses have audiences." - Ron Baker

The finer details of this episode:

Using metrics to continuously improve service delivery and set up key predictive indicators to test hypotheses
Setting boundaries with clients and educating them on what is reasonable in terms of communication and response time
Importance of delivering results as a professional, rather than just charging for time or tasks

Episode resources:

Summit Virtual CFO by Anders website – summitcpa.net
If you have questions or would like to be a guest on the show, email us at mcpasuccessshow@anderscpa.com
VeraSage Institute

Transform Your Business Model: Implementing After-Action Reviews and Creating a Value Proposition with Ron Baker (Part 2)