Sue Murphy, Chief Experience Officer, University of Chicago Medicine, Chapter 1

Although well-intended, patient satisfaction surveys can often feel more like audits. If organizations really want to gauge their experience, they need to focus on “creating conversations,” says CXO Sue Murphy.

Source: Sue Murphy, Chief Experience Officer, University of Chicago Medicine, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.