Episode 199: Does the moniker of customer success have too much baggage? Lincoln Murphy is leaning in that direction.

⏱️ Timestamps:

00:00:00 - Intro

00:01:32 - Is it time to kill customer success?

00:03:44 - Weak leadership and lost potential

00:06:31 - Evolving or becoming extinct?

00:09:15 - What marketing’s past tells us about CS

00:11:56 - A future of specialization and growth

00:12:57 - Shedding labels, maximizing value

00:15:32 - The account management debate

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Lincoln Murphy:

Lincoln's LinkedIn: https://www.linkedin.com/in/lincolnmurphy/

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