Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12
Introduction
00:00 • 4min
Service Design in the Aviation Industry
04:28 • 3min
Service Design - What's the Challenge?
07:23 • 5min
The Importance of the Service Designer in the Design Organization
12:15 • 5min
Service Design - What Really Sells Your Pitch?
17:19 • 4min
Service Design - What Challenges Did You Experience?
21:25 • 2min
Developing the Business Vocabulary Isn't Superimportant
23:29 • 2min
The Business Side of the Service Design
25:24 • 3min
Do You Really Need Serv Design?
28:02 • 3min
Service Design - What Tips Would You Give to People in the Same Situation?
30:45 • 1min
Service Design - The First Lesson in the Program
32:07 • 2min
Selling Service Design With Confidence - Part 2
33:58 • 2min