What is Net Dollar Retention? with Laura Lenz, OMERS Ventures

In today’s episode, Allan and Lauren talk with Laura Lenz, Partner at OMERS Ventures. Laura talks about Net Dollar Retention. What is NDR? Is NDR just for SaaS companies? Is there a company size that’s too small or too early to track it? Is NDR a factor in valuation of a company? 

“My advice is to know the number right before the investor that you’re talking to. But also know it for your business because operating your business is way more important than raising the capital. My second piece of advice is that the pandemic has taught us a lot about reaping the rewards of good customer relationships.” 

If you love learning about metrics, you’ll love MetricHQ, Klipfolio’s online resource for all-things metrics and KPIs: https://www.klipfolio.com/metrics/.

Metrics mentioned in this episode:
Net Dollar Retention: https://www.klipfolio.com/metrics/saas/net-revenue-retention-rate
Net Promoter Score: https://www.klipfolio.com/metrics/product-management/net-promotor-score-nps