Today on the show we have Dave Blake, founder, and CEO of ClientSuccess
In this episode, we talked about what motivated Dave to start ClientSuccess and how their service helps their customers drive expansion and reduce churn, he also shares what it was like being at Adobe when they made the big switch from selling compact discs to a cloud-based subscription service business.
We also discussed how Adobe became an extension of their customer’s team by physically working at their offices’ building deep relationships, how Dave is applying his learnings to his own company, and the evolution of a customer success team as a company scales.
As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
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