The one metric every CX should know ft. Meenu Agarwal (Workday)

I’ve said it before, but one of my favorite quotes comes from hockey legend Wayne Gretzky:  “I skate to where the puck is going to be, not where it has been.” 

I love that approach because it isn’t just about hockey – it applies to business as well. 

And Meenu Agarwal, the head of customer experience and success at Workday, seems to have followed that approach about as well as anyone. 

Just one look at her LinkedIn – from her time at Oracle to IBM to HubSpot to VMware to Workday – and her eclectic range of roles shows Meenu hasn’t been afraid to explore new ground. 

It was one of the main reasons I wanted to talk to her on the latest episode of “[Un]churned,” frankly. I had to hear about her unique journey. 

Thankfully, Meenu gave me some great insight into her career – and plenty of other topics. 

On this podcast, we also covered the following:

• How to Scale a CS Organization
• The One Metric *Everyone* Should Know
• The State of Women in CS and Tech

This was a fun one, and one of the more illuminating conversations I’ve had on Unchurned. And I  think you’ll enjoy it as much as I did. 

– Josh Schachter, UpdateAI CEO 

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