Customer Experience with Eric Sims

In this episode Thom Singer talks to Eric Sims from Leading Edge Connections - LEC.  Eric recently moved his company from Florida to Austin and is working hard to get connected in the Austin tech community.  Eric builds customer service and support models for brands all over the world.    In this episode they chat about how he and his family wanted a fresh place, and how Austin offers the best for personal and professional opportunities.   

About Eric Sims

Meet Eric Sims, affectionately known as "The CX Cowboy." With a quarter century of trailblazing through the wild frontiers of CX design and execution, Eric's not just your average rodeo rider. He's the one you call when you need to wrangle unruly customer experiences into tip-top shape, ensuring every customer's journey is smoother than a sunset.

From the bustling streets of start-up towns to those sprawling corporate ranches, Eric's lassoed wisdom from a myriad of industries like Technology/SaaS, Retail/e-commerce, financial institutions, legal firms, the service industry, and more. There ain't a CX challenge he hasn't faced, nor a business industry frontier he hasn't roamed.

At the heart of Eric’s approach are the three T’s: Talent, Techniques, and Technology. Like a true cowboy relying on his trusty steed, a well-worn hat, and the guiding stars, Eric knows that the right mix of skilled folks, proven strategies, and cutting-edge tools are what make the difference between a thriving business and a ghost town.

 

About LEC – Leading Edge Connections

LEC is a cutting-edge virtual outsourced contact center that has established itself as the number one onshore player in the industry. As a fully remote organization and fully US based model, LEC leverages the latest technology and innovative strategies to deliver exceptional customer experiences for its clients. With a team of highly skilled and talented remote team located across the United States, LEC provides unparalleled customer support, sales, and technology services to businesses of all sizes and across various industries.

At LEC, the team is driven by a shared passion for excellence and a commitment to delivering unparalleled results. LEC has earned a reputation for its exceptional customer service, exceptional results, and industry-leading expertise. With a track record of success and a forward-thinking approach, LEC continues to revolutionize the contact center industry and set new standards for excellence.

About Austin Technology Council

Austin Tech Connect is the official podcast of the Austin Technology Council.  ATC was founded in 1992 to help promote the growth of Austin technology companies and to help create more community in the growth tech ecosystem.  Today the organization is a leading organization and a major voice for the continued growth of tech in Central Texas.