The Customer Experience Podcast 177. Empathy, Listening, and Human Centricity w/ Howard Brown
Jan 4, 2022
37:37
The customer is (or should be) at the center of everything a business should be focused on.
If your core values don’t involve being human-centric, which means both customer-centric and employee-centric, chances are that you'll probably get left behind the companies whose values do.
In this episode, I interview Howard Brown, Founder and CEO at Revenue.io, about human-centricity and prioritizing connecting with others through listening and empathy.
Howard and I talked about:
How to make human-centricity your core value
What the relationship between CX and EX is
What it was like to navigate Revenue.io’s recent rebrand
Why AI should stand for augmented intelligence
How listening and empathy create better brand experiences
Check out these resources we mentioned:
Revenue.io
Howard Brown on LinkedIn
Amazon
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play, or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.
If your core values don’t involve being human-centric, which means both customer-centric and employee-centric, chances are that you'll probably get left behind the companies whose values do.
In this episode, I interview Howard Brown, Founder and CEO at Revenue.io, about human-centricity and prioritizing connecting with others through listening and empathy.
Howard and I talked about:
How to make human-centricity your core value
What the relationship between CX and EX is
What it was like to navigate Revenue.io’s recent rebrand
Why AI should stand for augmented intelligence
How listening and empathy create better brand experiences
Check out these resources we mentioned:
Revenue.io
Howard Brown on LinkedIn
Amazon
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play, or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.