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In this episode of the Ecommerce Coffee Break, host Claus Lauter welcomes Manish Chowdhary, Founder and CEO of Cahoot.ai, the world’s first peer-to-peer order fulfillment network.
Manish shares insights on an innovative approach to returns that saves brands money, reduces environmental impact, and improves customer satisfaction. Learn how this groundbreaking solution is reshaping eCommerce logistics and profitability.
Topics discussed in this episode:
- Why peer-to-peer returns slash shipping costs by 64%.
- How bypassing warehouses accelerates return processing by 4x.
- What apparel brands gain with reduced return rates and faster restocking.
- Why eco-conscious customers prefer brands with reduced carbon emissions.
- How AI verifies product conditions for seamless peer-to-peer returns.
- What real-time inventory updates mean for "like new" products.
- Why cashback incentives boost buyer and seller satisfaction.
- How peer-to-peer returns improve cash flow for DTC brands.
- What industries benefit most from this return model beyond apparel.
- Why this innovation is a game-changer for profitability in 2025.
- How early adopters get special pricing and waived fees ($1M+ GMV)
Links & Resources
Website: https://www.cahoot.ai/
Shopify App Store: https://pages.cahoot.ai/cahoot-peer-to-peer-returns/
LinkedIn: https://www.linkedin.com/in/manish-chowdhary/
Get access to more free resources by visiting the show notes at
https://tinyurl.com/a49pyyn8
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Ecommerce Coffee Break – The Ecom Marketing & Sales Podcast