What Just Happened: International Association of Department Stores

On What Just Happened Managing Director of International Association of Department Stores - IADS (International Association of Department Stores) Selvane Mohandas du Ménil and I discuss the history and transformation of department stores.

He highlights how IADS started as a research-focused organization in the 20th century but adapted to modern challenges by transitioning from being a club to a more practical and relevant tool for its members. Salvane emphasizes the importance of collaboration among department stores globally, addressing common challenges, and staying ahead of industry trends. He also touches on the role of technology and the challenges and opportunities department stores face in the ever-changing retail landscape, emphasizing the need for a clear purpose and a strong digital presence. Selvane also discussed the concept of an omnichannel strategy, where physical flagship stores remain at the core of an ecosystem while leveraging digital tools and channels for enhanced customer engagement.

Overall, Selvane's insights revolve around the transformation and adaptation of department stores in response to modern retail challenges, focusing on the importance of clear purpose, collaboration, and a strong digital presence.