Why Are Airline Rewards So Complicated?

Benedikt Kammel, Bloomberg's global aviation editor, delves into the bewildering world of frequent flyer programs. He unveils how these loyalty schemes evolved from simple perks to complex financial models tied to credit cards. Kammel highlights the growing dissatisfaction among travelers and the scrutiny from regulators over fairness and transparency. The conversation sparks questions about the true value of points and the impact of government investigations on these elaborate reward systems, providing crucial insights for savvy travelers.