

From Retail Manager to Healthcare Operations Leader: The Story of Justin Hernandez
Navigating Healthcare Operations: From Retail Management to Hospital Leadership Join Cole from the American Journal of Healthcare Strategy as he talks with Justin Hernandez, an Operations Manager for Quality Training and Development at Thomas Jefferson University Hospital. In this episode, Justin shares his unconventional journey from retail management to healthcare operations, overseeing EVS, linen, and patient transport departments across two large campuses. Discover how Justin transitioned using transferable skills, the importance of mentorship, and the strategies he implemented to improve operational efficiencies. They also discuss the significance of interdisciplinary collaboration and effective communication in healthcare. Tune in for valuable insights and advice for aspiring healthcare administrators! 00:00 Introduction and Guest Introduction 00:52 Justin's Career Journey 01:11 Translating Retail Skills to Healthcare 01:58 Operational Challenges and Successes 03:50 Mentorship and Networking 08:13 Building Effective Teams 14:32 Future Goals and Career Advancement 17:02 Conclusion and Final Thoughts