Extras #24 - Building High-Performing Teams Through Coaching - with Steph Yiu
Mar 30, 2024
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Guest Steph Yiu discusses building high-performing teams through coaching at Automattic. They cover trust, open feedback, leadership role, empowering through tough conversations, and implementing coaching tools for personal and professional growth.
Coaching at Automattic focuses on trust and open feedback for personal and professional growth.
Utilizing coaching tools like the 'Inquiry Council' enhances problem-solving and customer issue resolution.
Integrating coaching programs during organizational restructurings fosters open communication and team alignment.
Deep dives
Impact of Coaching on Individual Contributors
Coaching at Automatic is available to all employees, including individual contributors. This opportunity enables them to work on career development, personal obstacles, and enhancing performance. By participating in coaching sessions, individual contributors can proactively address their needs and career aspirations during their one-on-one meetings with their managers.
Utilization of Toolkits for Problem Solving
Coaching programs have equipped team leads at Automatic with various toolkits for moderating conversations and problem-solving. For instance, the use of the 'Inquiry Council' toolkit during Monday risk calls has improved information gathering before proposing solutions, creating a non-accusatory environment. These coaching tools empower team leads to address customer issues efficiently and maintain a transparent problem-solving process.
Navigating Organizational Reorganizations with Coaching Insights
Coaching insights have guided effective change management during major organizational restructurings at Automatic. By integrating coaching programs during reorg transitions, leaders have developed a unified approach and language for managing change. These initiatives have helped in streamlining complex transitions and fostering open communication, leading to continuous improvement and enhanced team alignment.
Integrating Coaching Into Business Acquisitions
Coaching played a pivotal role during the integration of a newly acquired business unit at Automatic. By incorporating coaching sessions into the acquisition process, leaders aimed to support team members' adaptation and success. The coaching facilitated a blend of team leads from both organizations, fostering a safe space for collaboration and aligning the acquired team with Automatic's core values and culture.
Advice on Making the Most of Coaching Engagements
Steph emphasizes the importance of active participation and vulnerability in coaching engagements to maximize their benefits. Finding the right coach with a compatible style is crucial for personal growth and skill development. She recommends exploring different coaching approaches to broaden one's skill set and suggests that trying various coaches can offer diverse perspectives and accelerate leadership growth.
In this Podcast Extra, Andy Crissinger delves into the world of coaching and its transformative impact on corporate culture with guest Steph Yiu, Chief Customer Officer at WordPress VIP and leader at Automattic. They explore the extensive Reboot program at Automattic, which focuses on trust, open feedback, and building a supportive environment for personal and professional growth. Steph shares her journey of incorporating coaching tools into her leadership role, and they discuss how these tools have empowered her to lead through complex organizational reorganizations and facilitate tough conversations. Leave us a review on Apple Podcasts! Follow our step by step guides: - How To: Leave a Review on Your Computer: - How To: Leave a Review on Your iPhone: Never miss an episode! Sign up for our newsletter to stay up to date on all our episode releases.
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