Customer Confidential: Untold Stories of Earned Growth

Ep. 6: Smiling until customers smile back

Mar 18, 2014

56:50

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Episode notes

Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, discuss the difference between Net Promoter Score and Net Promoter System (11:22), accountability within the system (22:41) and the importance of authentic, human employees (30:34).

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