Why the hospital switchboard is the friend you never knew you had, how using emotions can help you refer a patient, and what it takes to make a med reg hang up the phone on you. We learn management for many of the cases will see - but often our algorithms end with ‘refer to seniors’ or ‘refer to specialists’. How do we refer our patients to other doctors? What must we include, what could we include, how are we most likely to make a successful referral? Follow the guests on social media James Maguire on Twitter: https://twitter.com/jamesma9uire LinkedIn: https://uk.linkedin.com/in/dr-james-maguire-84717a170 Charlotte Durand on Twitter: https://twitter.com/char_durand

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