Summary

In this episode of the Restaurant Owners Uncorked podcast, Will interviews Fred Langley, CEO of Restaurant Systems Pro. They discuss the challenges faced by restaurant owners, the importance of profitability, and the role of effective management systems in achieving success. Fred shares his journey from being a restaurant owner to helping others improve their operations through innovative software solutions. The conversation also touches on the significance of customer service, budgeting, and the development of a new point of sale system tailored for the restaurant industry. In this conversation, the speakers discuss the challenges and strategies of operating in the competitive restaurant industry, focusing on the importance of community, understanding payment processing, and the significance of building strong client relationships. They emphasize the need for transparency in pricing and the value of supporting fellow restaurateurs. The discussion also highlights the importance of hope and encouragement for those in the industry, advocating for a servant's heart approach to business.

Takeaways

• Schedulefly offers simple web-based restaurant employee scheduling software.
• Fred Langley emphasizes the importance of understanding variable expenses in restaurants.
• The average client of Restaurant Systems Pro has been with them for over 11 years.
• Setting clear financial goals is crucial for restaurant success.
• Many restaurant owners operate without a clear understanding of their financials.
• Implementing systems can lead to significant profit increases.
• Customer service is a key differentiator in the restaurant software industry.
• Innovative accounting solutions can streamline restaurant operations.
• The new POS system aims to reduce hidden fees for restaurant owners.
• Building long-term relationships with clients is essential for success. Acquiring existing systems can enhance service offerings.
• Competing in a crowded market requires exceptional customer support.
• Understanding interchange fees is crucial for transparency.
• Building strong client relationships is key to growth.
• The restaurant industry thrives on community and collaboration.
• Hope and encouragement are vital for restaurateurs.
• Transparency in pricing fosters trust with clients.
• A servant's heart approach leads to business success.
• Navigating challenges requires focus and attention to detail.
• Investing in people creates a supportive work environment.