Did you know that 68% of consumers actively seek out retailers with omnichannel services and experiences? Results from CI&T’s Connected Retail Report indicate that consumers expect these fluid experiences — and retailers are rising to the occasion.

But which retailers are truly winning at connected retail experiences? Which are investing in creating immersive and differentiated experiences through mobile, ecommerce and even in stores? We dig into the data with Melissa Minkow, Director of Retail Strategy, CI&T. Listen to learn:

How retailers of all sizes accelerated their omnichannel investments during the pandemic;
Why mobile apps can be incredibly impactful drivers of customer engagement and loyalty; and
Ways to ensure your ordering and fulfillment experiences align with your brand differentiators in a more holistic way.

RELATED LINKS

Download a copy of CI&T’s Connected Retail Report
Connect with Melissa on LinkedIn
Register for the Retail Innovation Conference & Expo to see Melissa on stage

Melissa Minkow will moderate a fireside chat featuring Drew Green, President and CEO of INDOCHINO during the Retail Innovation Conference & Expo. Get exclusive details into the brand’s omnichannel roadmap by registering for the event, taking place May 10-12 in Chicago. Podcast listeners get 50% off all passes using the promo code RICE50P07. Register before April 12 to save an extra $300.

Which Brands Are Winning at Connected Retail?