The ChatGPT Report
Interview W/ Mike Nava
Feb 12, 2024
In this episode, Mike Nava, an AI and IT advisory leader, discusses the revolution of chatbots in business and the impact of AI on government operations. He also explores the potential of Large Language Models to preserve the English language. Mike shares his development of GPT models and predictions for the future of AI.
22:07
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Quick takeaways
- Integration of GPT and natural language processing allows chatbots to have dynamic and flexible conversations with users, enhancing customer service capabilities.
- AI-powered chatbots provide small businesses with the advantage of engaging directly with customers and accessing powerful features at an affordable cost, leveling the playing field.
Deep dives
Chatbots revolutionizing business through AI
Current chatbots are mostly FAQ bots that require predefined questions. However, with the integration of GPT and natural language processing, chatbots can now understand natural language and use intent-based databases. This allows for more dynamic and flexible conversations with users. Back-end integrations like Zapier further enhance the capabilities of chatbots for customer service by enabling interactions with various applications and data sources.
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