Why Most Real Estate Agents Fail at Follow-Up (And How to Fix It) | Rethink Real Estate S4E29

In this episode of Rethink Real Estate, host Ben Brady breaks down one of the most important (and ignored) tools in real estate: follow-up. Whether you're dealing with buyers, agents, or just general inquiries, your ability to follow up with intent can make or break your results — especially when working in a time-sensitive auction environment.Ben walks you through the actual follow-up system used by the Harcourts Auctions team, covering everything from initial inquiry to auction day. You’ll hear how to collect and organize buyer data, automate outreach via text and email, and trigger follow-ups that push people to take action — even when they’ve gone cold.This isn’t just for agents using auctions — if your current follow-up strategy relies on “they’ll call if they’re interested,” it’s time to rethink it. The right follow-up creates urgency, builds trust, and opens the door for long-term relationships. Learn how the top agents in the business are doing it.Timestamps & Key Topics:[00:00:00] - The biggest mistake agents make with follow-up[00:01:03] - What we do differently at Harcourts Auctions[00:04:16] - Data capture, automation, and organizing leads[00:07:20] - Building urgency through repeated communication[00:09:55] - The 10-day countdown to auction: our exact process🔗 Related Resources:For more info on Harcourts Auctions, our non-distressed auction platform, visit:www.harcourtsauctions.comConnect with Ben Brady and the Harcourts Auctions team:Facebook: www.facebook.com/BenbradyharcourtsLinkedIn: www.linkedin.com/in/ben-brady-0b223517Instagram: www.instagram.com/harcourtsauctionsFacebook: www.facebook.com/HarcourtsAuctions🎧 Subscribe and follow the show on your favorite platform. Drop a comment with your thoughts — we’d love to hear how you follow up with your leads!🎧 Enjoyed this episode?✅ Like the video✅ Leave a comment✅ Subscribe for weekly strategies on auctions, listings, and growing your real estate business.