Jayesh Govindarajan, Senior Vice President, Salesforce AI at Salesforce: Everything You Want to Know About a Career in AI
Jul 10, 2024
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Jayesh Govindarajan, Senior VP at Salesforce, discusses AI's impact on work, copilots, new career opportunities, Salesforce's AI team structure, and hiring process.
AI is changing work dynamics by predicting customer behavior and automating tasks.
Salesforce emphasizes personalized, integrated, and trustworthy AI solutions for customers using transformers like BERT.
Deep dives
Evolution of AI in Salesforce
Jayesh discusses his journey as an AI leader at Salesforce, highlighting the early emphasis placed on AI and machine learning in the ecosystem. He details his startup background focusing on natural language processing and how his team drove the integration of AI technologies into Salesforce products, such as machine-learned search algorithms.
Innovation with Large Language Models
Jayesh explains Salesforce's transition towards leveraging transformers like BERT in AI systems, emphasizing the shift towards personalized, integrated, and trustworthy AI solutions for customers. The discussion delves into the importance of integrating AI seamlessly into daily work processes, reflecting on the advancements made in language understanding applications like chatbots.
Impact of AI on Work and Specialization
The narrative explores how AI integration influences work dynamics, such as predicting customer behavior and automating tasks, leading to a convergence of roles like service agents and salespersons. Jayesh underscores the need for continuous skill development and adapting to AI tools for professional growth, predicting a positive shift in productivity and efficiency across industries.
Jayesh Govindarajan, Senior Vice President, Salesforce AI at Salesforce
Jayesh explains how AI is already changing how people work. We dig into how copilots work and how people are already using them to get better at their jobs and explore the new roles and career opportunities created. Finally, we explore how Salesforce hires professionals for its AI teams, which roles are needed, and how they all work together to build and ship new AI products and technology.
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