We've all sat through presentations that feel like a performance, polished, professional, but somehow disconnected. The speaker hits every point perfectly, yet we walk away feeling nothing. So, what's missing?

For this episode, we're revisiting a conversation with Leslie Chamberlain, Head of Customer Success at Gibbs Smith Education. Leslie knows that great presentations aren't about perfection, they're about connection.

She shares why infusing your personality into presentations matters more than hitting every bullet point, and reveals the secret to keeping audiences engaged through authentic delivery.

You'll hear Leslie's approach to making presentations "sense-rich," her take on scripting versus speaking naturally, and practical tips for condensing information without losing impact. Plus, she reveals why being authentic beats being polished every time.

Learning points from the episode include:

00:00 - 02:49 Introduction
02:49 - 05:13 How Leslie became involved in customer success
05:13 - 06:49 Making learning presentations successful
06:49 - 09:04 Leslie's tip for using videos and images in presentations
09:04 - 10:43 Brand vs individual in your presentations
10:43 - 16:14 The first steps towards a great presentation
16:14 - 19:06 Making your ideas sense-rich
19:06 - 24:54 Where people get stuck making presentations
24:54 - 26:47 Should you script presentations?
26:47 - 31:40 How to condense information and keep things short
31:40 - 35:57 Hear Leslie's Speed Round answers
35:57 - 36:36 Leslie's final take
36:36 Outro

Important links and mentions:

Connect with Leslie on LinkedIn: https://www.linkedin.com/in/leslie-chamberlain-a3475121/
Snagit: https://www.techsmith.com/snagit/

Supercharging Your Presentation Speed: Tips and Tricks