Total Retail Talks

Sam's Club Leans Into Digital to Optimize CX

9 snips
Apr 8, 2024
Sam's Club e-commerce VP discusses optimizing CX through digital engagement and cross-functional collaboration. Explore digital tools like Scan-A-Go for member convenience and leveraging data for personalized shopping experiences. Learn about AI, search marketing, and offline to online engagement impacting business growth.
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1
Introduction
00:00 • 2min
2
Enhancing Member Experience through Cross-Functional Collaboration at Sam's Club
01:53 • 3min
3
Enhancing Member Convenience Through Digital Innovation at Sam's Club
04:28 • 3min
4
Leveraging Member Data for Enhanced Digital Shopping Experiences at Sam's Club
07:30 • 1min
5
Exploring Personalization, Convenience, and Digital Engagement for Customers
09:00 • 4min