The Customer Experience Podcast 162. The Shared Belief Behind Human-Centered Communication w/ Steve Pacinelli
Oct 5, 2021
48:20
No one individual has all the answers to everything. With a concept as broad yet essential as human-centered communication, it was going to take many experts — 11, to be exact — to begin to equip us with the knowledge we need to recenter our communication around people.
In this episode, I have the pleasure of chatting with my longtime friend and two-time coauthor, Steve Pacinelli, CMO at BombBomb, about what he learned from the process of writing our book, Human-Centered Communication.
Join us as we discuss:
Why customer experience is built on the exploration of a shared belief
Where the idea for the book originated
What the big idea behind human-centered communication is
Who each expert is and what you can expect in each of their chapters
What interactive experiences we created around the book
Check out these resources we mentioned:
I’ll Be Back by Shep Hyken
The Experience Maker by Dan Gingiss
The Road Less Stupid by Keith Cunningham
Visual Collaboration by Loa Baastrup and Ole Qvist-Sorensen
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.
In this episode, I have the pleasure of chatting with my longtime friend and two-time coauthor, Steve Pacinelli, CMO at BombBomb, about what he learned from the process of writing our book, Human-Centered Communication.
Join us as we discuss:
Why customer experience is built on the exploration of a shared belief
Where the idea for the book originated
What the big idea behind human-centered communication is
Who each expert is and what you can expect in each of their chapters
What interactive experiences we created around the book
Check out these resources we mentioned:
I’ll Be Back by Shep Hyken
The Experience Maker by Dan Gingiss
The Road Less Stupid by Keith Cunningham
Visual Collaboration by Loa Baastrup and Ole Qvist-Sorensen
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.