Becker’s Healthcare Podcast Kenneth Waller, Chief Executive Officer of Norwalk Community Health Center
Jul 26, 2025
Kenneth Waller discusses innovative methods for scaling healthcare services at Norwalk Community Health Center. He emphasizes the importance of accessibility and partnerships in managing over 20,000 lives. The conversation touches on overcoming funding challenges through optimism, teamwork, and data analytics. Waller also highlights how AI is being leveraged to enhance patient engagement and operational efficiency, all while staying true to their mission in a rapidly changing healthcare landscape.
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Episode notes
Expanding Service Offerings
- Norwalk Community Health Center expanded and scaled its service offerings significantly over the past 12 months.
- They increased capacity and improved access to care for their patients.
Navigating Funding Challenges
- Funding uncertainty poses a significant challenge for community health centers like Norwalk.
- Staying positive and proactive is key to navigating funding and industry changes successfully.
Bottom-Up Leadership Approach
- Leaders should adopt a bottom-up approach that values team input and collaboration.
- Continuously learning and engaging with teams fosters partnership and drives effective healthcare leadership.