This is a re-broadcast of a special episode of The Attachment Point where Tony Steuer discusses creating a set of ethical standards called the Insurance Bill of Rights.
The Insurance Bill of Rights:
The Right to Have Your Agent Act in Your Best Interest
The Right to Receive Customized Coverage Appropriate to Your Needs
The Right To Free Choice
The Right to Receive an Answer to Any Question
The Right to Pay a Fair Premium
The Right to Be Informed
The Right to be Treated Fairly and Respectfully
The Right to Full Disclosure and Updates
The Right to Quality Service and Fair Handling of Claims
The Right to Change or Cancel Your Coverage and Be Notified of Any Change
Profiles in Risk