Scrum Master Toolbox Podcast: Agile storytelling from the trenches The Spotlight Failure That Taught a Silent Lesson About Recognition | Scott Smith
Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.
"Not everybody enjoys the limelight and being called out, even for great work." - Scott Smith
Scott was facilitating a multi-squad showcase with over 100 participants, and everything seemed to be going perfectly. Each squad had their five-minute slot to share achievements from the sprint, and Scott was coordinating the entire event. When one particular team member delivered what Scott considered fantastic work, he couldn't help but publicly recognize them during the introduction.
It seemed like the perfect moment to celebrate excellence in front of the entire organization. But then his phone rang. The individual he had praised was unhappy—really unhappy. What Scott learned in that moment transformed his approach to recognition forever. The person was quiet, introverted, and conservative by nature.
Being called out without prior notice or permission in front of 100+ people wasn't a reward—it was uncomfortable and unwelcome. Scott discovered that even positive recognition requires consent and awareness of individual preferences. Some people thrive in the spotlight, while others prefer their contributions to be acknowledged privately. The relationship continued well afterward, but the lesson stuck: check in with individuals before publicly recognizing them, understanding that great coaching means respecting how people want to be celebrated, not just that they should be celebrated.
Self-reflection Question: How do you currently recognize team members' achievements, and have you asked each person how they prefer to be acknowledged for their contributions?
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About Scott Smith
Scott Smith is a 53-year-old professional based in Perth, Australia. He balances a successful career with a strong focus on health and fitness, currently preparing for bodybuilding competitions in 2026. With a background in leadership and coaching, Scott values growth, discipline, and staying relevant in a rapidly changing world.
You can link with Scott Smith on LinkedIn.