The ABCs of KPIs, with Dr. Shawn A. Noble

Dr. Shawn A Noble leads the group and offers over 20 years of exploring human behavior in over 30 industries. His background in Cognitive Psychology, with an emphasis on Judgment & Decision Making, has allowed him to help several Fortune 100 companies gain a richer understanding of customer needs and apply those insights to create innovative solutions.

Dr. Noble is a Certified Customer Experience Professional with extensive training, from top schools like Stanford and Northwestern, and experience in the following areas:

Creative Problem Solving
Strategic Planning
Business Model Canvas
Blue Ocean Strategy
Innovation
Marketing Research
Journey Mapping
Analytics (including Big Data)
Segmentation and Targeting
Marketing Communications
Social Media
Ideation
Design Thinking
Six Sigma
Lean Methods
Change Management
Training and Development
Product and Service Development
Portfolio Management

He partners with other colleagues with similar backgrounds to provide you with extensive value for your organization.

What you'll learn about in this episode:

What is a KPI
The history of KPIs
Do you have the right KPIs and are you using them correctly
What a SMARTT KPI is
Should you incentivize - the pros and cons
The 5 steps to determining great KPIs
Why you should know your Net Promoter Score
How to align and assign KPIs in your law firm
The 5 KPIs essential to most firms
Lagging indicators vs. leading indicators

Resources:

Additional Resources:

Talkline for Tuesday, January 10, 2023