Keys To The Shop : Equipping Coffee Shop Leaders SHIFT BREAK! No Training By Committee
Training employees remains one of the central tasks of cafe ownership and management. Rather than training from a central standard and source that has been thoughtfully crafted to onboard and develop the skills of the barista to meet specific standards, there is a temptation to want to lean on training by osmosis or by committee where the new hire is simply assigned a shift schedule and told they will learn from the other experienced employees. What you end up with is a lot of mixed messages, confusion, disengagement and inconsistencies.
Today on Shift Break we will be talking about why training by committee, or by simply having the existing staff "show them the ropes" is a bad idea and what we should be doing instead.
Related episodes:
- SHIFT BREAK! Holding Baristas (and Yourself!) Accountable
- 533: Principles of Quality Control
- SHIFT BREAK! The Necessary Death of the Superstar Barista
- SHIFT BREAK: The Best Way for Every Shop to Train Baristas
HIRE KTTS CONSULTING AND COACHING!
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