What It's Like To Be... RESET: How To Change What's Not Working
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Jan 21, 2025 Discover powerful insights on leveraging change with actionable goal-setting strategies. Experience a relatable tale of misguided customer feedback at a dealership, revealing the flaws in prioritizing metrics over service. Dive into unique approaches to wellness, highlighting the humorous journey of an Australian mother. Uncover the 'miracle question' technique to enrich family and professional relationships. Explore transformative goals through the lens of veterans benefiting from simplified processes, showcasing the power of thoughtful decision-making.
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Ryan Davidson's Truck
- Ryan Davidson bought a truck and had a terrible customer service experience.
- The dealership prioritized good survey scores over actual customer satisfaction.
Goodhart's Law and Customer Satisfaction
- Focusing on metrics like customer satisfaction scores can lead to misaligned behaviors.
- True customer satisfaction should be the ultimate goal, not just high scores.
Targeting the Right Boulder
- Evaluate if you're targeting the right goals before investing effort.
- Don't focus on easily measurable metrics without considering the bigger picture.
