Ryan Serhant is the Founder & CEO at SERHANT., a star in the Netflix show “Owning Manhattan” and Bravo show “Million Dollar Listing New York”, and a 3x bestselling author. In this episode, Ryan and David Weisburd discuss SERHANT.’s meteoric rise as a top real estate brokerage in New York City, Ryan’s unique approach to sales, sales training, and branding, and what it’s like for a founder scaling a business in hyper-growth.
(0:00) Introduction and background on Ryan Serhant's career
(0:13) Reality of "Million Dollar Listing New York" and time management philosophy
(1:02) Creating and sustaining company culture
(4:41) Serhant's business model and competitive advantage
(7:44) Challenges and institutionalizing service in sales
(13:24) Managing sales and leadership roles
(18:49) Production quality of Serhant Studios and new Netflix show
(19:34) Talent development and handling disappointment
(21:54) Strategies for scaling and hypergrowth
(24:52) Team building and outsourcing
(27:56) Personal branding and its impact
(30:32) Brand management strategies
(33:11) The thousand minute rule and productivity
(35:13) Overcoming setbacks and business resilience
(39:05) Business expansion considerations
(41:12) Maintaining focus and core identity
(44:10) Technology in investment and evaluating emerging markets
(51:20) Diversification and market volatility adaptation
(58:30) Sponsor: Wealthfront's automated investing
(1:02:15) Future trends in institutional investing and key takeaways
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