The Documentary Podcast BBC Trending: The chatbot bridging an aid gap
Jan 15, 2025
A mechanical engineer named Hania Zataari creates a WhatsApp chatbot to connect those in Lebanon with vital aid amid the escalating war. The podcast showcases her innovative response to the humanitarian crisis, featuring testimonials from users and aid workers about the chatbot’s impact. It examines the emotional toll of the conflict on individuals and the ongoing challenges in delivering assistance. The narrative highlights the importance of digital solutions in a landscape of resource scarcity, underscoring the persistent need for support in this devastated region.
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Hania's Motivation
- Hania Zataari, a mechanical engineer, felt compelled to help as the war in Lebanon intensified.
- She created a WhatsApp chatbot to simplify aid access, driven by her concern for displaced people.
Aidbot Fills a Gap
- Hania's Aidbot chatbot addresses a gap in aid distribution by connecting displaced people with essential resources.
- Initially focused on housing, it expanded to include food, blankets, and other necessities.
Chatbot Creation and Data Collection
- Use platforms like Callbell to create aid distribution chatbots, linking them to social media and Google Sheets.
- Collect essential information like location, family size, and specific needs (clothing sizes, baby milk type) while respecting privacy.