Our guest this week is the irrepressible industry analyst Stephen Mann, from ITSM.Tools. Stephen is a much respected figure in the industry who has created and defined several movements and initiatives around opening up access to information and data to practitioners. We discuss data from his recent work, which shows that 67% of organisations already do some sort of ESM. We also touch on whether ‘ESM’ is a name that will stick for this – its currently the best we’ve got. The conversation also covers the well-being of people working in IT and how we need to ensure that this is given the attention it deserves, particularly with the growing spectre of automation/Ai and the extra demands this puts on people. Ultimately Stephen’s focus in on ensuring that we do the right thing to do good business, and that includes looking after people.