#216 - Culture Code: Cracking the Code to Organizational Transformation with Tom Krause

Culture is the Hidden Impediment: Many supply chain transformation efforts fail due to cultural issues. A nebulous definition of culture makes it difficult to address.

Culture as Infrastructure: Tom suggests viewing culture as infrastructure, like information flow and decision-making processes. This allows for measurement and improvement.

Quantifying Culture: While traditional surveys are often ineffective, there are ways to measure cultural variables through subgroups and regular feedback mechanisms.

Decision-Making and Cognitive Biases: Analysing decision-making processes helps identify cognitive biases leading to catastrophes.

Collective Intelligence and Leadership: Collaborative decision-making that fosters open communication and utilizes a diverse range of perspectives leads to better outcomes.