

73. The Power Of Saying "Sorry" And "Thank You" When Needed
Today, we are going to talk about apologizing and saying “Thank You” when necessary. As you know I help brands humanize online and we work on customer reviews. This is something that I want to talk about today because it might not speak to solopreneurs just yet if you don’t have a lot of feedback if you are just starting. But if you have been in the business for quite some time or just looking to relaunch or upscale, you’re going to have derogatory comments or negative reviews.
Everyone has flaws, we all make mistakes. It happens. And that’s all part of humanizing your brand. So, let's talk about protecting our business reputations by apologizing and saying “Thank You” when needed.
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